Overcoming Inaction Epilogue

While I hope everybody picked up one gem from the blog series, I hope even harder that people will see the benefits of acting. It is not uncommon for the Return on Investment for projects I take on to be in “the triple digits” over a one year period. For example:

  • Simply giving sales people a structured process can boost results 30% or much better
  • Writing down a business case wins financing to expand
  • Developing a young leadership team that paves the way for that succession plan you’re itching to execute

These are all straight forward tactics, but they all require a leader to change and lead the change. We all have some instinct to squash personal change, when presented.  My parents came from the Greatest Generation and placed an enormous value on self-reliance. I choose an engineering profession that rewards individual innovation. I wrestled to overcome this modeling and accept that these values are not optimal in a management environment.

There are three major themes that describe resistance to change:

  • Lack of confidence: lacking confidence in skill, process, or market
  • Over-managing: relinquishing control of details undermines authority and creates vulnerability to failure
  • Too much confidence: A belief that current results will continue forever

But amazingly, I find motivation to make a change is even more significant than resistance to change. People need to believe that they can create the future they long for. They also need to cope with objectives that are 100% self-directed. There are no deadlines in creating success.

I would like to end the series with an invitation to speak with me about how you are creating success and the challenges that come with it. I don’t assume that scheduling a talk with me in any way suggests you would want to work with me. And you can pick phone, zoom conference, in-person, or whatever format suits as a platform.  If interested, click the link in the email.

Overcoming Inaction Through Leadership

When I was first promoted to a supervisor, my reports suffered through my zest to do work quickly and perfectly. Through commitment and years of scattered workshops, I changed what came natural. I learned to communicate and collaborate with people different than me. I learned to keep my eye on the goal and not be distracted by good or bad news. I truly know we can choose to be more motivating, constructive, and personable. Without making that choice, you can see the following:

  • Conflict goes unresolved or even festers
  • Lack of collaboration and critical communication among employees; leading to missteps
  • Absenteeism and tardiness is an issue
  • Employees lack initiative out of boredom or fear of rejection

Effective management is always backing up work assignments with communication of a larger view of what the work is to accomplish. Success, in my mind, requires a balance of empathy, concise articulation, and wise use of time. At the end of this post is an opportunity to download a tool to assess how well you manage that balance. But here’s a questionnaire to assess your leadership habits. Each “No” should be regarded as an opportunity to improve.

  • Most of your employees have a healthy level of ambition and seek to grow their responsibilities in the organization
  • When circumstances change, I refrain from directing and invite my employees to collaborate on a way forward.
  • I am approachable and make time on a daily basis to understand employee challenges and recognize accomplishments.
  • I have clear goals and plans for changing my management style and being more productive.

If you answered yes to all the questions, you likely have an energetic and productive work environment. Regardless of how you answered, you can download a download a self-assessment of your management style. You’ll gain insight into how well you control employees and encourage them. Accelerated Achievements has helped both new and experienced managers change their management style score in months and not years; like it did my self-directed improvement. If any of my comments leave triggered questions, let’s talk it over.

OVERCOMING INACTION: SUCCESS THOUGH GOALS

Nobody plans to fail; but of those that fail, 97% fail to plan. Is the statement trite? Its impact is greatly dependent on the listener’s desire to succeed. Goals and planning is a critical area most prone to inaction. This can be due to a strong ego that believes intuition can solve problems more quickly than planning, a complacency to keep things just the way they are, or simply being stuck on how to proceed with the challenge in front of you. Not acting on the change around you carries a big cost. So, what happens when there is over-reliance on intuition?

  • Managers are getting stressed from taking on too many low-priority tasks at the cost of missing an important goal. You might recognize these folks by their complaints about being too busy.
  • Managers are pursuing projects without budgeting time and dollars and then being surprised by the cost of the project and dogged with rework and disappointing returns.
  • Managers fail to assign names and due dates to tasks and have little recourse to correct employees’ late work.
  • People work chronic overtime because they don’t see an activity with enough attraction to draw them home.

Experts agree that goal setting is the most critical skill for an executive to perfect. Assignment of work, monitoring progress, performance evaluation, and recognition are all impossible without solid goals. Thus, one of the best cost reduction schemes for a business is to do more planning. Here’s a yes/no questionaire to help you assess your goal setting expertise. Each “No” should be regarded as a caution.

  • Are goals not completed or completed late with some frequency?
  • Do you have work and personal goals that motivate you to keep a healthy life balance?
  • Do your employees know what your goals are and have goals to support the accomplishment of your goals?
  • Do you have a regular review of both yours and your employees’ goals to update status and identify new obstacles that need to be addressed?
  • Do you have a process to plan and research key growth initiatives, such as capital investments, market expansions, mergers/acquisitions, etc. that supports sound investment and staffing decisions?

If you answered “Yes” to all the questions, you are a planner extraordinaire.  If not, take heart in knowing that you are in good company and sound planning skills can be readily mastered.  For taking the time to review this post, I’m making The Life Balance Worksheet available as a free download.  If your assessment has left you with lingering questions and you want to kick around ideas about how to strengthen your planning process, drop me a line.

Overcoming Inaction: Driving Your Success

If I were to declare to this audience that it is the role of every manager to capitalize on strengths and shore up weakness, I would no doubt see and hear much indifference. But what distinguishes successful managers is the skill to identify which weaknesses are important to address. Organizations stagnate or even fail when managers resist changes that really need to be taken.

So, why do managers so often choose inaction? If left unchecked, any decision to take inaction can overwhelm a manager over time. Unable to envision a structured approach to a solution, the manager will continue to choose inaction.  This post is the first of a five-part series titled “Discovering Your Success.” The series is designed to make managers more aware of impediments and, more important, help identify a course of action to resolve them.

Let’s consider the recurring characters in the center of inaction:

  • Process Paul: It’s too risky to change the process. In some cases processes are tightly-tuned and careful consideration must be given to change. More often, a business has just figured out how to make things “kinda” work and changing it sounds tiring. In either case, the focus is on failure rather than improvement.
  • Marvelous Melvin: It is believed that if Melvin decides to leave the business, the world as we know it will end. So everyone is extra careful not to do anything that would put Melvin in a tizzy. Melvin understands his status and uses it to manipulate the group to his advantage
  • Sweet Sam: Is a supervisor that has learned that managing conflict requires him or her to make decisions that can be unpopular and that life is easier if you let the employees figure it out; regardless of the result. Like Melvin, this supervisor usually has 20 years of experience and you don’t want that walking out the door! So people let it ride with Sam…
  • Blissful Bob: Managers that refuse to publish goals or performance measurements for their organization are blissful. Blissful managers often fail to observe changes customer behavior and their consequences. When they do respond it’s late and attacks symptoms of the problem; rather than the root problem.

Protecting these characters will greatly hinder the business’ ability to evolve and adapt. Inaction builds vulnerability to agile competitors, weakens market position, and creates a permissive work environment. Even with a simple organization, the loss in productivity can easily run into five figures.

Subsequent blogs will look at four areas of working smarter: creating customer value, goals, process, and communication/leadership. I chose these four areas because they are essential to sustaining a business. These posts will boost awareness of the consequences when weak in an area. And, each post includes a questionnaire to help identify actions you can take to move forward. This series is all about self-assessment.  You can get started by taking a moment to write down the weakness in your organization you see most in need of shoring up.